- already use an instant messaging program (91.8%).
- had not used the chat reference service available from the library (88.7%).
- would use an instant messaging reference service if it was available (87.5%).
Wednesday, May 11, 2005
Chat or IM for Reference?
Libraries are starting to figure out how to provide library services remotely. Some services we provide well remotely and some services we just provide remotely . . . I've been reading a lot about using instant messaging for reference services. Many libraries already have an "ask a librarian" link on their web page, and others provide more robust services using chat or Voice over IP. Sherri Vokey at the University of Nevada, Las Vegas, surveyed UNLV students and found that most of the UNLV students: